Frequently asked questions - FAQ
Products
What materials do you use for your textile products?
We use only high-quality materials such as 100% cotton. Most of our fabrics are Oeko-Tex Standard 100 certified, ensuring the absence of harmful substances.
How do I choose the right size of cloths and towels?
Cotton terry single towel size 90*180 cm
Lightweight cotton single towel size 90*180 cm
How do I choose the right t-shirt size?
The T-shirt is unisex with an oversize fit, high neck, round sleeves and dropped shoulders.
Small: A (chest) 63 B (t-shirt length) 71 C (sleeve length) 23
Medium: A (chest) 67 B (t-shirt length) 75 C (sleeve length) 24.5
How do I choose the right hat size?
Measure the circumference of the head with a tape measure. The cap is one size fits all and is adjustable. The circumference is 57.5 cm.
Could the colors be different from those shown online?
Hues may vary slightly due to monitor settings, but if needed we can provide color references.
How can I wash textile products?
Each product includes a label with specific instructions.
In general, t-shirt, towels and towels can be machine washed at 30 to 40° depending on what is specifically stated on the label.
Cotton canva fashion accessories (clutch, beauty, caps, bags) can be gently wiped with a damp cloth.
Are canva cotton accessories durable?
Yes, we select cottons with high grammage and strength. Our accessories are designed for everyday use and will maintain shape and color over time if treated properly.
Shipping and delivery
Where do we ship?
We ship throughout Europe.
What couriers do we use to ship?
Deliveries in Italy are made by UPS, POSTE ITALIANE, BRT, FedEx, Impost. The platform automatically selects the relevant courier in the area.
What is the delivery time?
Italy: 2-4 working days
Europe: 5-7 working days
Shipments are processed within 24 hours of ordering (excluding weekends).
Islands, disadvantaged locations, and remote areas may require delivery within three to five business days.
How much is the shipping cost?
Free for orders over 100€ in Italy, 8€ for orders under 100€ for the Italian territory.
Europe rates 12€
Can I track my order?
After your payment order is processed, you will receive an email with a tracking number. If you do not receive the email, please also check your “spam” folder or contact our customer service department.
To ensure correct delivery times, we ask that you complete all required fields for the shipping address. We ask that you include the name of the company, offices or public businesses and their opening hours when it is a delivery other than home delivery. Gea Ltd. is not responsible for errors or omissions in the customer’s address. For any information, please contact our customer service department: info@nimia.me
Gea Ltd. is not responsible for any delays or damage to products. If you receive damaged or tampered packaging, we ask that you refuse delivery or take a photo and sign the reserve check.
If your products are damaged, contact the courier company.
I am not at home, where is the package delivered?
In case of refusal of delivery or inability to deliver the shipment for reasons not attributable to Gea srl will be deducted from the refund the shipping costs for delivery.
Payments and billing
What payment methods do you accept?
Credit/debit cards (Visa, Mastercard, American Express)
PayPal
Bank transfer
Apple Pay and Google Pay
Klarna
Are the payments secure?
Yes, we use 256-bit SSL encryption and all payments are processed through PCI DSS certified gateways. We never store credit card information.
Can I have the invoice?
Yes, you can request an invoice by entering your tax information during the order. The electronic invoice is sent within 48 hours of shipment.
Do you accept discount coupons or promo codes?
Yes, enter the code in the field provided during checkout. Codes cannot be combined and have specific expiration dates.
Return policy
Accepted returns?
In case of product defects or need to change your color or size choices we accept returns within 14 days of delivery for products in perfect condition, with original labels and free of signs of use.
At this time, the handling of returns is not automated, and please contact us at info@nimia.me with your order information, the item to be returned, and the reason and telephone contact information.
What are the timelines for refunding returns?
Refund is processed within 5 business days of receipt of return. Crediting time depends on your bank (2-7 days).
Customer Service
For information about online orders and products, please write to us by e-mail: info@nimia.me
Please provide your name/surname, order number (if you have placed an order), and e-mail address and possible telephone contact.
Our Customer Service Department responds within 48 business hours.
What warranty do you offer on the products?
Duration:
The legal warranty lasts for 24 months (two years) from the delivery of the goods.
Covers conformity defects, i.e., those defects that make the product unfit for the use for which it was purchased or that do not correspond to the promised characteristics.
Always keep the purchase receipt.
The warranty does not cover damage caused by misuse and wear and tear.
Orders
Do you offer advice on product selection?
Yes! Our team is available for advice by contacting us via email. You can also follow our social channels for inspiration.
How can I verify that the order was placed correctly?
As soon as your purchase has been successfully made, you will receive a confirmation e-mail with your order number. If you do not receive an e-mail, please verify that the information you entered at the time of purchase is correct or contact your bank. You can always contact us for further assistance at info@nimia.me
Can I change or cancel an order?
You may change/cancel your order within 1 hour of completion by contacting us immediately at info@nimia.me
After this deadline, you will have to wait for delivery and possibly make a return.
How will my order be packed?
Depending on the products purchased we will use cardboard boxes or envelopes.
How can I know if I am purchasing from the official NIMIA website?
Please note that our only official website is www.nimia.me